- Casa Agave Ltd will accept the return of new, unopened, undamaged products within 14 days from delivery date. Returns after 14 days are subject to a 20% restocking fee.
- The product must be in its original condition upon return and must include proof of purchase.
- Upon receipt of the returned product, the delivery of which must be recorded and signed for, the full amount of the item will be refunded.
- We will refund you in the same manner in which you have used to paid.
- Any items to be returned must be sent to
Casa Agave Ltd Returns
15 Hurts Yard,
- All returned products need to have the order details enclosed
- Returns must be sent and delivered to Casa Agave Ltd Returns within 14 days
- We are under a legal duty to supply a Product that is in conformity with this Contract. As a consumer, you have legal rights in relation to a Product that is faulty.
- In the case of a returned product, the product needs to be received by us in its original condition.
- Your right as a consumer to cancel this contract due to changing your mind, does not apply in the case of a product has been unsealed after you receive it. Our products are sealed for health protection purposes, and we will not accept an opened product.
- If you have accidentally placed an order you did not wish to then you must contact us via the below email address within 6 hours so we can refund your bill and cancel postage.
If these conditions are not met then the return will not be honoured