Returns Policy

  • Casa Agave Ltd will accept the return of new, unopened, undamaged products within 14 days from delivery date. Returns after 14 days are subject to a 20% restocking fee.
  • The product must be in its original condition upon return and must include proof of purchase.
  • Upon receipt of the returned product, the delivery of which must be recorded and signed for, the full amount of the item will be refunded.

If these conditions are not met then the return will not be honoured

 

  • We will refund you in the same manner in which you have used to paid.
  • Any items to be returned must be sent to

Casa Agave Ltd Returns

15 Hurts Yard,

Nottingham,

NG1 6JD

  • All returned products need to have the order details enclosed
  • Returns must be sent and delivered to Casa Agave Ltd Returns within 14 days
  • We are under a legal duty to supply a Product that is in conformity with this Contract. As a consumer, you have legal rights in relation to a Product that is faulty. These legal rights are not affected by your right of return and refund in this paragraph 6 or anything else in these Terms
  • In the case of a returned product, the product needs to be received by us in its original condition.
  • Your right as a consumer to cancel this contract due to changing your mind, does not apply in the case of a product has been unsealed after you receive it. Our products are sealed for health protection purposes, and we will not accept an opened product.
  • If you have accidentally placed an order you did not wish to then you must contact us via the below email address within 6 hours so we can refund your bill and cancel postage.

orders@casa-agave.com

  • If these conditions are not met then the return will not be honoured